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Technical Support

Direct access to our Level-2 and Level-3 engineering teams. No tiered call centers, just real solutions.

Submit a Support Ticket

Please fill out the form below. Our engineering team will respond within 1 business day.

Before You Submit

To help our engineers resolve your issue faster, please include the following in your message:

  • Hardware Model & Serial Number (found on the device label).
  • Current Firmware Version (if accessible).
  • A brief description of your network topology or connected protocols (e.g., Modbus RTU to AWS MQTT).

Alternative Contact

If you are unable to use the form or need to send attachment files (like log exports or topology diagrams), you can email us directly.

Support Email: [email protected]
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